Shipping policy

Shipping & Delivery Policy

Thank you for shopping with ESNTL! Each order is prepared with care, and we work to get your items to you as quickly as possible.

Order Processing & Production

All ESNTL apparel is made to order.

  • Production time: 0–2 business days from the date your order is placed.
  • Once your item is completed, we will prepare and ship it as soon as possible.
  • Orders placed on weekends or holidays may begin processing on the next business day.

Please note that production time does not include shipping transit time.

Shipping Methods & Rates

We ship orders using USPS (United States Postal Service) and UPS (United Parcel Service) standard shipping services.

  • Flat-rate shipping: $5.99 per order.
  • Delivery times depend on the carrier, destination, and shipping conditions.
  • Once your order has shipped, tracking information will be provided when available.

We do our best to ship orders promptly. However, carrier delays, weather conditions, holidays, and other circumstances outside our control may affect delivery times.

Local Delivery

Local delivery may be available upon request or through an arrangement agreed upon before purchase.

  • Local delivery must be requested and confirmed by ESNTL before the order is placed.
  • Availability depends on the delivery location, scheduling, and our ability to accommodate the request.
  • Delivery arrangements, including any applicable fees, will be discussed and agreed upon before purchase.

If local delivery cannot be accommodated, the order will be refunded. Refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund.

Local delivery is not guaranteed unless confirmed by ESNTL.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at iamesntl@gmail.com.

We will do our best to correct the address before shipment. Once an order has been shipped, we cannot guarantee that address changes can be made.

Shipping Delays

While we aim to complete orders within 0–2 business days and ship promptly, unexpected circumstances may occasionally cause delays.

If a significant production delay occurs, we will make reasonable efforts to communicate updates.

Lost, Damaged, or Missing Packages

If your package arrives damaged, is missing an item, or appears lost in transit, please contact us at iamesntl@gmail.com with your order number and details of the issue.

We will work with you and the shipping carrier to investigate and determine an appropriate resolution.

Contact Us

For questions about shipping, production, or local delivery, please contact:

ESNTL

Email: iamesntl@gmail.com

Website: www.esntl.biz

Thank you for supporting ESNTL!